I have been a Clickbank customer for well over two years and probably even used Clickbank before I got interested in internet marketing without even knowing it. Clickbank is a fantastic service that I highly recommend to internet marketers that I coach, but there a few things that just simply need to be addressed.
What follows is an open letter to the management of Clickbank.com.
Dear Clickbank,
I am a happy customer of Clickbank.com. I use your service both as an affiliate promoting products from the Clickbank marketplace and as a publisher having several products listed in the marketplace myself.
As I have often pointed out to my readers at MasonWorld.com, there are many advantages to using Clickbank as a service for publishing digital products. Chief among those is the high level of customer service you provide in handling refunds, collecting taxes, tracking and promoting to affiliates, and reporting transactions through your analytics service.
In fact, with regard to those features of your services, I couldn’t be happier. I do however have a problem that I cannot for the life of me understand why you have not addressed, and that is the problem of commission theft.
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